The Valogix Customer AdvantageMore efficient supply chains and improved customer service (while reducing costs) has become a daunting task for wholesalers and retailers around the globe.
The Customer experience is a critical aspect of our approach to better inventory planning. Positive results attained in planning have a significant impact on keeping customers happy and increasing sales and profits. We focus our product and service innovations directly in line with getting and keeping customers.
Your company’s mission is to be the best supplier of your products on the market today. Most companies define what that means in terms of serving the customer. Ecommerce has dramatically changed the way companies must serve their customer. For example, your customers can send you an order over the Internet or by calling and they will get a return confirmation promptly. You will ship all orders within 24 hours. You will offer a variety of products that is both broad and deep. All great goals to build and grow a business.
Most small and midsize businesses (SMBs) that produce or distribute products have, at best, rudimentary software for managing their role as supply chain participants. Robert Anderson, Research Vice President at Gartner, the leading resource for unbiased industry analyses, views supply chain management as an area where a well-targeted solution scaled to SMBs’ unique requirements can quickly provide returns that justify the investment.
The first requirement for most companies will be to map out a strategy of how your inventory and your capital (cash and or credit) will support your customer service goals. As you work through this, you may find you will need to refine your service goals a bit to make it more affordable set of targets.
A key part of a good strategy is to have good communications and relationships with your materials suppliers and manufacturers to get good prices and quality service on what you buy. You should negotiate prices with suppliers, check the quality of materials, and keep an eye on social and working conditions in their region. The goal is to insure you get the supplies you need, when you need them, at the price you feel is reasonable.
Once you developed your inventory strategies that support your customer service goals, you need to consider using an advanced inventory planning and optimization solution to help achieve your goals. Valogix can help you on your road to increasing your customer satisfaction.
The Valogix inventory planning and optimization advantage is an easy-to-use, affordable way to solve the most complex inventory challenges.
Why should you use Valogix?
Valogix offers a fast ROI – in less than six months
Who Uses Valogix?
Valogix products are in use in eight major industries:
Reduce inventory by 20% or more
Increase productivity by up to 85%
Reduce stockouts and overstocks, shipping costs and lost sales
Increase sales by having the stock on hand
Improve customer satisfaction levels